You’ll Love Our Convenient 24/7 Text Concierge Service
With texting being the #1 preferred method of communication today, we are thrilled to offer our 24-hour texting concierge service to all of our amazing, loyal guests! Now, you can add extra pillows, request room service, even purchase tickets to the next Portland Trail Blazers game just by sending a text to our knowledgeable concierge team.
With no app download required, our guests are able to use this ultra-convenient service as soon as they’re checked in. Upon arrival, we send our guests a text message welcoming them to our Portland boutique hotel and letting them know they’re registered for our text concierge service. Guests will then be able to text any request, whether they’re inside the hotel or out discovering the city, throughout their entire stay.
Using this personal texting service, guests can text their requests from anywhere, and expect almost immediate feedback. No longer do our guests have to pick up a phone (although they’re still more than welcome to!) to ask for extra towels, valet pick-up or just about anything Hotel Eastlund related; a text message sent to 971.236.7104 is all that’s needed to reach our team who’s available to assist our guests 24/7.
Our texting service enables our staff to be more responsive and efficient by shifting conversations that were previously over the phone to a digital channel. Our guests’ text messages are sent to every team member on duty, so they’re guaranteed a speedy response and service. We’re happy to let our guests know when their room is ready, answer their turndown service request, advise them on what to do in Portland or bring the car around and give them directions to any exciting destination they choose.
We’re delighted to offer this service to all of our smartphone-wielding Portland luxury hotel guests so they can easily contact us with a few taps of the thumb. Plus, after a stay at Hotel Eastlund, we welcome comments and feedback from our guests and can even assist with scheduling future reservations.
Take a look at what some of our guests have to say about out texting service:
“A very cool feature is that when you check in they send you a text message and you can text them whenever you need help if you’re in your room or in the city” – Joseph K.
“My favorite thing is that they text you when you check in! That’s how you communicate with the staff for ANY of your needs. So convenient, simple and I wish every hotel would adopt this practice!!!” – Dusty N.
At our downtown Portland hotel, you’ll be close to the best destinations, restaurants, and attractions the city has to offer. Whether you’re here for business or pleasure, we look forward to helping you discover Portland.